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How Do You Respond To An Unhappy Customer On Social Media? [Solved]
Try introducing yourself and issuing an apology as early as possible: “Hi, this is Steve, I’m sorry to hear about your problem, and I’d like to help.” This personal approach can help to diffuse some of the anger your customer is feeling, and let them know that someone is listening to their concerns.2 Apr 2017
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It is much more easier than it seems to
How do you best respond when people get angry on your social media site?
Crisis communications expert Gerard Braud poses a question about
Mini Cast - 4 Steps to Follow When Handling Unhappy Customers Via Social Media
Episode 153